Last updated: 22 September 2025
1. Introduction
This Vendor Agreement (“Agreement”) is between:
Local Marketplace (Pty) Ltd (“Local Marketplace”, “we”, “us”), a company registered in South Africa; and
The vendor (“Vendor”, “you”), being the business or individual registering to list and sell products through our online platform at https://localmarketplace.store.
By registering as a Vendor and listing products, you agree to the terms of this Agreement.
2. Vendor Registration and Eligibility
You must provide accurate business information, contact details, and (where applicable) company registration and tax details.
You confirm that you are legally allowed to sell the goods or services listed.
We reserve the right to approve, reject, or suspend Vendor accounts at our discretion.
3. Vendor Responsibilities
Vendors agree to:
Provide accurate product descriptions, images, pricing, and stock availability.
Ensure products comply with South African law, including the Consumer Protection Act (CPA) and Protection of Personal Information Act (POPIA).
Deliver goods in a timely manner and properly packaged.
Honour refunds, returns, and warranties in line with the CPA and our Refunds & Returns Policy.
Handle all customer service queries related to their products.
4. Prohibited Products
Vendors may not list or sell:
Illegal, counterfeit, or stolen goods.
Hazardous materials not permitted under South African law.
Products that infringe intellectual property rights.
Restricted items such as alcohol, tobacco, or adult content unless specifically approved by Local Marketplace.
5. Orders, Payments, and Fees
Payments from buyers are processed by Local Marketplace via secure third-party gateways.
Vendors will receive payouts for completed orders after deduction of applicable commissions, fees, or charges.
Payouts will be made to the bank account provided by the Vendor within [e.g. 7 business days] after order confirmation, unless delayed by chargebacks, disputes, or suspected fraud.
Local Marketplace may revise fees from time to time with notice to Vendors.
6. Returns and Refunds
Vendors must comply with the CPA regarding defective goods, returns, and refunds.
Vendors are responsible for covering the cost of returns if goods are defective, damaged, or incorrect.
Refunds must be processed promptly once goods are returned.
7. Vendor Conduct
Vendors agree not to:
Mislead or defraud customers.
Engage in unfair, abusive, or discriminatory practices.
Attempt to bypass Local Marketplace and deal with buyers directly.
8. Intellectual Property
Vendors retain ownership of their product content but grant Local Marketplace a non-exclusive licence to display, promote, and market their products on the platform.
Vendors confirm they have the right to use any content (including images) provided for their listings.
9. Indemnity
Vendors indemnify Local Marketplace against any claims, losses, damages, or costs arising from:
Defective or unsafe products,
Breach of South African law, or
Inaccurate product information provided by the Vendor.
10. Limitation of Liability
Local Marketplace is not liable for Vendor products, delivery delays, or customer disputes.
Our total liability (if any) is limited to the amount of commission earned from the Vendor in the 3 months prior to the claim.
11. Termination
Vendors may terminate this Agreement by closing their account with notice.
Local Marketplace may suspend or terminate Vendor accounts immediately for:
breach of this Agreement,
illegal or fraudulent activity, or
harm to customers or the reputation of the platform.
12. Changes to this Agreement
We may update this Agreement from time to time. Vendors will be notified of material changes, and continued use of the platform constitutes acceptance of the updated Agreement.
13. Governing Law
This Agreement is governed by the laws of South Africa. Disputes may be referred to a competent court in the Western Cape.
14. Contact Us
Local Marketplace (Pty) Ltd
📍 3 Camelot Close, Unit 26, George, Western Cape, 6529
📞 +27 064 249 6607
📧 info@localmarketplace.store