Last updated: 22 September 2025
1. Who we are
Local Marketplace (Pty) Ltd (“Local Marketplace”, “we”, “us”, or “our”) operates the online platform available at https://localmarketplace.store. We connect shoppers with vendors and service providers.
We are committed to protecting your personal information and complying with the Protection of Personal Information Act, 2013 (“POPIA”).
Our contact details are:
📍 Address: 3 Camelot Close Unit 26, George, Western Cape, 6529
📞 Phone: +27 064 249 6607
📧 Email: info@localmarketplace.store
2. Information we collect
When you use our website or services, we may collect:
Identification details (full name, ID number, business registration details for vendors)
Contact details (phone number, email address, physical and delivery address)
Account details (username, password)
Payment and billing information (banking or card details processed securely via third-party payment gateways)
Transaction history (purchases, sales, refunds, returns)
Delivery information (addresses, courier tracking details)
Online behaviour (IP address, device details, browsing history, cookies, and analytics data)
3. How we use your information
We use personal information to:
Create and manage customer and vendor accounts
Process orders, payments, and deliveries
Provide support and communicate with you
Verify vendor details and onboard sellers
Improve our website, services, and user experience
Comply with legal and regulatory requirements
4. Sharing your information
We do not sell your personal information. However, we may share it with trusted third parties where necessary to provide our services, such as:
Courier companies (to deliver orders)
Payment processors and banks (to process secure payments)
IT and hosting providers (cloud storage, website hosting, analytics tools)
Vendors and suppliers (to fulfill customer orders)
Regulators, law enforcement, or authorities if required by law
All third parties are required to handle your personal information securely and in line with POPIA.
5. Cookies and analytics
We use cookies and tools such as Google Analytics and Facebook Pixel to:
Understand how people use our website
Improve functionality and user experience
Personalise marketing and advertising
You can manage or disable cookies in your browser settings, but some features of our website may not work properly without them.
6. Storing and protecting your information
We take appropriate, reasonable security measures to protect personal information against loss, misuse, unauthorised access, or disclosure.
We may store information on secure local servers and trusted third-party cloud services.
7. Your rights
Under POPIA, you have the right to:
Access the personal information we hold about you
Correct or update your personal information
Object to the processing of your personal information in certain cases
Request that we delete your personal information (where legally possible)
Lodge a complaint with the Information Regulator
Contact details of the Information Regulator:
📧 complaints.IR@justice.gov.za
🌐 https://www.inforegulator.org.za
8. How long we keep your information
We keep personal information only for as long as it is needed to provide our services and comply with legal requirements (for example, tax and accounting purposes).
9. Contact us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
📧 info@localmarketplace.store